IT technician

Post Title: IT/Media Support Technician

Grade: G5 - Starting at £13.26ph 

Hours: Full time (37 hours) flexible/part time hours considered - 39 weeks per year (Term time only plus 5 inset days)

Start date: As soon as possible

Responsible to: Senior Management team

PURPOSE OF JOB The main purpose of the role is to provide first line technical support, including troubleshooting and resolving user (staff and students) problems, basic hardware/software issues and undertaking specific maintenance and upgrade tasks on our network. Auditing hardware and software, monitoring rolling program for upgrades and replacements.

This role is based at Park Lane School, specific responsibilities include:

Areas of responsibility

• Work within the school to ensure all systems work reliably.
• Accepting and resolving 1st line issues (changing passwords, general hardware and software support, etc) and escalate other calls to the appropriate level.
• Staff/Student technology support – schools are equipped with banks of computers, iPads and assistive technologies
• Perform regular room and equipment checks to provide maximum availability and keep log of faults found.
• Printing support in collaboration with printer providers (connection to printers, jamming, toner)
• Hardware & Software/application troubleshooting and support
• Registering iPads, device enrolment, reset, lost mode.
• Monitor Firewall alerts Virus/Malicious links and action as necessary.
• Ensure working equipment is available for assemblies, concerts and extra-curricular events, Parent Information Evenings, Open Evening, recordings for portfolio work or exams, including setting up of recording equipment
• Arrange repair, with consent of the budget holder, for any school equipment which cannot be fixed on site.
• Help maintain the school IT Inventory and report annually to the finance office.
• Work within the technical team to ensure that the service provided to the schools is to a good standard.
• Install new PC workstations, printers and software, remove and replace faulty equipment as required.
• Staff accounts creation.
• Support classroom teaching technology, projectors, smartboards etc
• Ability to communicate with people of all levels
• Enthusiastic about a career in IT
• Pursue development of IT skills, including Microsoft and Apple Operating Systems and Microsoft Office
• Has basic hardware troubleshooting, configuration and repair skills
• Ability to organise and prioritise tasks
• An interest in acquiring or possesses basic hardware troubleshooting, configuration and repair skills
• Willing to work to flexible hours when required for after school events

To take part in

• Professional development and training
• Any other reasonable duties as requested by Head or Deputy Head

Ideal Experience/Knowledge

• Knowledge of Microsoft Windows 10 and 11, Microsoft Office
• Knowledge of PCs and iPads
• Basic networking knowledge
• Knowledge of PC hardware
• Knowledge of Safeguarding

It is expected that the post holder will actively help to maintain the school’s aims and continue to enhance its standing within the local and wider community. The post holder has a responsibility to actively implement the school’s commitment for the safety and welfare of young children/young people.

This job description sets out the duties of the above post at the time it was drawn up. The Headteacher may vary the duties from time to time without changing their general character or the level of responsibility entailed.

Please contact admin@parklane.cheshire.sch.uk if you have any questions about the role.